Disputing over Invoice is always an uncomfortable situation. Your customer may create an issue with the amount, payment terms, deliverables or some other term and condition. Irrespective of the concern, there is something that has led the customer to raise the issue and you need to address it sooner or later. In general, disputed invoices are generated from a disagreement or misunderstanding. For e.g. You charged the customer for 8 hours of service, they only wanted 6 or you charged 1000 bucks for a product, but the customer assumed lesser price. Let’s know more about the reasons for invoice disputes and the effective ways to solve them:
The disagreement may be because of the following causes:
- Date error
- Quantity
- Pricing
- Data and Time
- Quality dispute
- Price dispute
- Items description
- Administrative dispute
- Duplicate invoice
- Missing goods
How to deal with disputes?
There are various ways of dealing with disputed invoices and remaining calm during the whole process is advisable.
Here are a few proven ways of going through the process:
Hear your customers out! Ask questions
Let the customers know when they are wrong
Find a solution that is mutually beneficial
When all things go wrong, escalate the issue legally
Smart tips to avoid invoice disputes in the future
A disputed invoice payment can cause problems to your business. It is better to avoid these issues. Here are few tips:
Verify before sending
Once you sent the invoice, avoid changing the price
Need to step rules
