Improving Efficiency and Growth for an Australian Accounting Firm
Introduction:
Sapphire Digital Accounting recently teamed up with an accounting firm in Central West area that has over 500 clients. The firm mainly deals with taxes and account production using cloud-based, automated systems. They wanted to outsource work to grow their business but had trouble finding a partner who could learn their processes while staying productive.
Challenge:
The main issue was getting used to the client's detailed working papers and file preparation, which needed a lot of training for the outsourcing partner. The client needed someone who could invest time and effort to understand their methods and deliver results quickly.
Solution:
Sapphire Digital Accounting met with the client to discuss their needs. Based on our advice, the client agreed to move work to Sapphire in stages over 6 to 8 months. The collaboration started in Oct/Nov and led to a successful tax year-end for the client in June.
As of now, we have assigned five team members managed by a supervisor to the client's account. Sapphire holds monthly meetings with the partner/portfolio manager, with one of our directors also involved. Our team's dedication to learning and adapting to the client's processes has helped them grow faster and increase profits by lowering processing costs.
Conclusion:
Sapphire Digital Accounting's adaptable approach and focus on client success have helped the Australian accounting firm achieve its growth goals while improving efficiency and cutting costs. By investing in training and working smoothly with the client's processes, Sapphire has shown its ability to offer customized solutions that produce results in the constantly changing accounting world. Trust Sapphire Digital Accounting to help your practice reach new levels of success and growth.
